FAQ's

PAYMENT

1. What Methods of Payment Do You Accept?

We accept PayPal (American Express, VISA, MasterCard, Discover,Switch/Maestro,Solo), Credit Card (VISA, MasterCard, JCB etc).

2. How Do I Cancel An Order?

We are only able to cancel orders within the first 24 hours after the order is placed. After that, the order has most likely been processed and is preparing for shipment or has been shipped. Once this takes effect, it's out of our hands. We apologize for any inconvenience this may cause, but we pride ourselves on prompt service and this includes getting your orders out as fast as possible.

3. My Payment Is Failed. WHY?

The payment didn't go through , is there any problem with your card ? You could try to checkout again through Paypal gateway , it is the recommended payment method and easier to go through. No need Paypal account , there is credit card option in next step. The error shows " restricted card" , it means that your card issuing bank declined this transaction. We suggest you could try to contact your bank to check if there is any restriction and resolve the problem, then you could try again. Or you could pay with Paypal.

4. What Is PayPal?

PayPal is a secure and trustworthy payment processing service which allows you to shop online. PayPal can be used when purchase items by Credit Card (Visa, MasterCard, Discover, and American Express), Debit Card, or E-Check (i.e. using your regular Bank Account). We cannot see your card number as it is securely encrypted through PayPal's server. This limits the risk of unauthorized use and access.

5. After Making A Payment, Can I Change My Billing Or Shipping Information?

Once you have placed an order, you should not change your billing or shipping address information. If you want to make a change, please contact our Customer Service Department as soon as possible during the order processing stage to indicate your request. If the package has not been dispatched yet, we will be able to ship to the new address. However, if the package has already been shipped, then the shipping information will not be able to be changed while the package is in transit.

6. How Do I Know If My Payment Has Been Received?

Once your payment has been received, we will send you a notification email to inform you about the order. You can also visit our store and log into your customer account to check the order status at any time. If we has received payment, the order status will show "Processing".

SHIPPING AND RETURN

1. How Long Does It Take To Receive My Order?

Orders typically process within 1 - 4 business days (Monday-Friday) and transit time is typically 5 -15 business days.

2. How Do I Return Something?

We are happy to accept returns on all merchandise within 30 days of receipt. We also accept exchange within 60 days of receipt. Sorry, shipping and handling fees are not refundable on returns. Unfortunately, without exception, we cannot accept returns on used or damaged merchandise. For additional information, please see our returns policy.

3. Do I Have To Pay The Return Shipping Cost If I Return The Shoes? How Much Is The Cost?

Customer should pay the return shipping fee if the return is caused by customer reason (such as quality issue or do not like the goods). About the shipping cost, you could consult with your local courier. If you become a regular customer of the return shipping fee's are made up for with discounted future orders.

DISCOUNT

1. How Do I Use A Coupon Code?

Lucky you! To use your coupon code, add all of your glam goodies to your shopping cart and begin the checkout process. There will be a box to enter your code, then just click ”apply”. Please note that only one promotion code can be entered for a given order from FRIDEKO. Coupon code cannot be used on orders already placed.

2. Can I Get A Discount If I Make A Larger Order?

Yes, the more pieces you purchase, the higher the discount. If you are interested in purchasing more than 10 pieces, we would be happy to provide you with a quote. Please contact our Sales Department and provide the following information: - The product(s) that you are interested in - The exact order quantity for each product - Your desired timeframe - Any special packing instructions, e.g. bulk packing without product boxes Our Sales Department will reply to you with a quotation. Please note that the larger the order, the more postage you will save. For instance, if your order quantity is 10, the average shipping cost per unit will be much cheaper than if you just buy one piece.

GENERAL

1. Where Does It Come From?

We are based in US, we have our own factory in US, EU and China. Items will be shipped from US or EU warehouse first if available, if not, then it will be shipped from China warehouse.

2. How Do I Opt Out Of Emails?

Why would you want to?! Our Hotwelry fans receive all kinds of perks and special gifts. But if you must, just click the 'Unsubscribe' link at the bottom of any email.

3. What Should I Do If I Have Trouble Logging In?

Please follow these instructions: Check your login details. Your login username is the email address you used for registration. If you have forgotten your password, please select the "Forgot your password?" option on the Sign In page. Complete the information regarding your registration details and select the "Reset your password" option. Please make sure that your web browser accepts cookies.Our website may be undergoing system maintenance. If so, please wait 30 minutes and try again. If you are still unable to access your account, you can contact our Customer Service Department and indicate the problem. We will assign a new password for you and you can change it once you log in.