Shipping policy

COVID-19 Notice

Delivery times may be longer than usual due to the COVID-19 pandemic across the globe. For any questions, please contact our customer service via email xdriverauto@gmail.com.

Delivery Time
Normally the order will be processed within 1 to 4 business days. Shipping time will be 7 to 10 business days.
Local delivery times in different countries will be different, it is depending on the service level of your local carrier. Please allow additional time for delivery.

Shipping Fee

We offer Free Standard Shipping on the order over $89.
The shipping fee will be US$7.99 on the order under $89.

Customs duty policy: the charges of customs duties are responsible to the buyers. (The exact amount of customs duties depends on the Fee Standards of different countries.)

List of Shipping Countries/Regions
Shipping is available in the following countries/regions.

North America
The United States, Canada

Europe

Austria, Belgium, Czechia, Denmark, France, Germany, Hungary, Ireland, Italy, Lithuania, Luxembourg, Netherlands, Poland, Portugal, Slovakia, Slovenia, Spain, Sweden, Switzerland, United Kingdom, United States

Asia
Singapore, Japan, South Korea, Hongkong,Taiwan

Oceania
Australia, New Zealand

Ordering Questions
How can I track my order?
We'll send you a shipping confirmation email when your order ships. If you do not see the email, please check your spam folder. This email contains your package tracking number and the parcel carrier handling your shipment. You'll be able to track your package by clicking on a button in that email. You can also check the status of your order anytime:

Sign into our site
Go to the Account Details section
Go to Order History, then Order Details.

Should you have any additional questions about your order please email us at xdriverauto@gmail.com.

The tracking info says "scheduled pending", what does this mean?
Scheduled Pending delivery could simply imply that your package is at the station and is awaiting its turn to get scanned into a vehicle and then dispatched. If it doesn’t show any movement for more than a few days, please call the carrier for the status of your shipment.

I made a mistake on the shipping information at checkout, how do I change that?
Whoops, it happens! We can definitely try our best to help you change the shipping information before the order is shipped out. If the order has been shipped, please contact the location you mistakenly put to see if they can forward the shipment to you. Please email us at xdriverauto@gmail.com as soon as possible so we can help in a timely manner.